Support

Email info@jatechnologyconsulting.com and we will get back to you. Including your account email and a screenshot speeds things up. The quickest fixes are below.

Cancel or manage your subscription

Megu Premium is billed by Apple, so it is managed through Apple: open the iPhone Settings → your name → Subscriptions → Megu. You keep Premium until the end of the period you have paid for. Refunds are handled by Apple through reportaproblem.apple.com.

Charged, but Premium is locked

Force-quit and reopen Megu so it re-checks your receipt, or tap Restore Purchases on the unlock screen. Still locked? Email us with your Apple receipt.

Delete your account and data

In the app: Settings → Account → Delete account. This erases every photo, garment, look and render you own, then the account itself — immediately and irreversibly. Individual items, and your portrait, can be deleted on their own at any time.

Export your closet

Settings → Export closet gives you a CSV of everything you have catalogued.

A garment was recognised wrong

Open the garment and edit its category, colour or details directly — Megu keeps your correction. If a type of item is consistently wrong, tell us and include a photo.

Privacy requests

Most are instant in the app (delete, export — above). For anything else, email us; the Privacy Policy explains what Megu stores.